July 24, 2024
Memo from CGCRCSD Clerk:
Please note everyone that is signed up for alerts will receive this message:
Welcome to the new fiscal year, rates have either increased or decreased. The rates are based on your usage, service availability fee, and cost per 1,000 gallons water usage. The Board approved two new changes effective for this fiscal year: 1) Service availability increased by $2.00 and 2) cost per gallons increased by $0.50. These changes are also on the Rates and Fee Schedule posted on the website.
If you are on automatic bill pay directly from your bank, you will need to update your rate. These are the payments you control.
All other automatic payments are handled in the office and will be processed on due date as always. If your accounts have been compromised, please contact the office to update your information at least five (5) days before due date. Auto payments that are returned for NSF after 3 months in a row are deleted and you will be required to complete a new authorization form.
Due date will continue being the same on the 16th of each month, unless it is a weekend or holiday. Then, it is the next business day. Same as the PWSD #1 and six (6) days after PWSD #2.
Payments after the 16th are considered late and a 20% late fee is added to your account. Please adjust your payments using the shade box amount on your billing statement. We have discontinued sending out late fee letters. However, if we have an email on file, we will send out an email to remind you.
Invoicing is done in the last week of the month and mailed before the 1st. Failure to receive your invoice is not an excuse to not pay. We understand there are issues with the USPS and we highly recommend e-billing for all those that would like to receive your invoice the day of billing. Please call the office to set up e-billing.
Shut offs are on the 29th of July. If we have not received your payment, you will be place on the shut off list. We will try to make a courtesy call to you. You will incur a $75.00 fee added to your account for sending a representative from your PWSD and Sewer to complete the shut off.
We offer many ways to pay there is a drop box on the drive way to the treatment plant on 3054 State Hwy FF, online, by phone, automatic payments, and in person by appointment. The office is always open on due date day and shut off day. If the gate is closed, please proceed to the panel at the end of the guardrail on the left-hand side. Then, press the button next to the camera to notify the office you’d like to enter the facilities. The office is typically closed from 12:00pm to 12:30pm for lunch but can vary depending on customer needs.
We appreciate your cooperation and thank you for your business.